Employment Opportunities

Careers at Air-Zona AC Heating & Ventilation, LLC

At Air-Zona AC Heating & Ventilation, LLC, we’re always interested in speaking with talented, driven individuals to join our team. If you have a strong work ethic and are committed to excellence, fill out the employment application below. We’re looking forward to hearing from qualified candidates! Contact us today

Open Positions

HVAC Scheduler/Dispatcher Full Time

  • Pay: $18.00 – $22.00 per hour
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Job Description
The Customer Service and Dispatch Specialist is responsible for maintaining a full dispatch board to ensure technicians have a steady workflow throughout the day. This role involves proactive customer outreach to schedule routine maintenance and service appointments, answering inbound customer inquiries, and efficiently coordinating schedules using ServiceTitan. The ideal candidate excels in customer service, multitasking, and organization while ensuring a seamless flow of operations. Schedule:
  • Day shift
  • Monday to Friday
  • On call
  • Overtime
Experience:
  • Dispatching: 1 year (Preferred)
Ability to Commute:
  • Peoria, AZ 85345 (Required)
Ability to Relocate:
  • Peoria, AZ 85345: Relocate before starting work (Required)
Work Location: In person
  • Fill the Dispatch Board: Proactively outbound to customers to schedule maintenance and service calls, ensuring technicians have a steady workflow throughout the day. This requires:
  • Contacting Customers: Call customers due for annual maintenance or service reminders.
  • Upselling: Inform customers of additional services or upgrades they may need.
  • Real-Time Scheduling: Monitor technician availability and book appointments accordingly.
  • Outbound calling to remind customers of scheduled or overdue maintenance.
  • Managing the dispatch board to optimize technician schedules and reduce downtime.
  • Providing exceptional customer service via phone, email, and chat.
  • Updating and maintaining customer records and service history.
  • Assisting with administrative tasks such as warranty paperwork, vendor bill entry, and parts tracking.
  1. Customer Outreach:
    • Maintain a consistent flow of outbound calls to schedule services.
    • Reconnect with past-due or upcoming maintenance customers.
    • Address customer hesitations and convert conversations into scheduled appointments.
  2. Efficient Dispatching:
    • Use ServiceTitan or other software to optimize scheduling and minimize downtime for technicians.
    • Quickly adjust schedules as needed to accommodate emergencies or cancellations.
  3. Tracking and Follow-Up:
    • Keep detailed records of customer interactions, calls made, and appointments booked.
    • Regularly review and update the customer database to ensure accuracy.
  • Proactive Communication: Confidently initiate conversations with customers to drive engagement.
  • Time Management: Prioritize calls and appointments based on technician availability and urgency.
  • Persuasion & Relationship Building: Build rapport to encourage customers to schedule services.
  • Attention to Detail: Keep track of schedule changes, cancellations, and available slots in real-time.
  • Coordinate and schedule HVAC maintenance, service calls and installations efficiently.
  • Utilize logistics and dispatching skills to manage technician assignments and routes.
  • Communicate effectively with clients via phone to address inquiries and provide updates.
  • Analyze data to optimize scheduling and improve service delivery.
  • Maintain accurate records of service requests and technician performance.
  • Able to work a standard 40 hour work week with availability to be on call.
  • Strong logistics and dispatching skills
  • Excellent communication and phone etiquette
  • Proficient in data entry and typing
  • Experience with GPS, and fleet management
  • Experience with ServiceTitan

To apply for one of our open jobs, please fill out the form below and upload your resume.

"*" indicates required fields

Name*
Address*
Email*

Experience

Please list the last three positions held.
MM slash DD slash YYYY
MM slash DD slash YYYY

MM slash DD slash YYYY
MM slash DD slash YYYY

MM slash DD slash YYYY
MM slash DD slash YYYY

Education & Certification

College Education:

High School Education:

Other Education:

Upload Your Resume

Please limit to these file extensions, .doc, .docx, .txt, .pdf. Maximum file size is 5mb.
Accepted file types: doc, docx, txt, pdf, Max. file size: 5 MB.
Please provide additional information about yourself:
This field is for validation purposes and should be left unchanged.

Compliance Settings
Increase Font Size
Grayscale
Simplified Font
Underline Links
Highlight Links
Reset
Close